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Call Out

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Last year, I made an outreach call during a difficult time. It was my first call to this particular member. Her tone was cold and distant. After a few minutes, I realized I wasn’t getting what I needed from the conversation, so I thanked her for her time and ended the call. I remembered what a wise member once told me: “You can’t get milk from the hardware store.” It was obvious that the member I’d called was at that moment a hardware store. After chatting with her, I was still thirsty for milk. I still needed help and one Tool is not always enough. With

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